Terms and Conditions for standard lessons
With UPASS
Please note lessons that are cancelled giving less than 48 hours’ notice will be charged the full lesson rate for the cancelled lesson
1.1. You must give your driving instructor a minimum of 48 hours’ notice to cancel or make any changes to your driving lesson. If the customer gives less than the 48 hours’ notice they will be asked to pay for the lesson in full.
1.2. If you are paying for your lesson individually this must be paid at the start of each lesson.
1.3 It is up to the customer to make sure they have the correct money to pay for the lesson, your instructor will not always have change on them.
1.4 If the customer need to stop for money on the lesson this must be made known to the instructor at the start of the lesson and will be done in the customers time.
1.5 Any cancelled lesson must be paid in full on or before their next lesson if the customer is pre-paid this will be deduced from their pre-paid account.
1.6 Pre-paid lessons must be paid at the start of the course they are paying for, customers cannot ask for pre-paid discounts to be backdated. Prepaid lesson must be paid on time before or on the day of the prepaid course starting. Otherwise a admin charge could apply.
1.9 Refunds will be paid back to the customer within 31 days from the point the refund has been agreed by U Pass
1.10 In the event that a prepaid deal is not completed before the customer passes their practical drive test with U Pass, any unused training time will be re-calculated at the normal standard lesson rate to what they are set at the present time and the remainder will be refunded.
2.1 It is the customers responsibility to make sure they are at the correct pick up point for their driving lesson on time. If the customer is running late they must make sure they let their driving instructor knows and make sure their instructor has received any messages.
2.2 Pickup and drop off point can only be changed if the instructor has agreed to the change any loss of time to the lesson as a result to any changes the customer has made will be done in the customers time.
2.3 It is the customers responsibility to check and make sure they have the correct date and times of all their driving lessons. You’re driving instructor will confirm your next lesson at the end of each driving lesson.
2.4 Lesson times will be emailed or text to you by your driving instructor. If for any reason these times are not suitable please let your driving instructor know straight away.
2.5 If you need to cancel any of your driving lessons the customer must make sure their driving instructor has received the message. You’re driving instructor will always reply to your message to confirm they have received it.
2.6 If you’re driving instructor is running more than 10 minutes late for a customer’s lesson the instructor will phone or message the customer to let them know.
2.7 If you’re driving instructor is late for the customers lesson the instructor will make up the time. The time will be made up ether at the end of the lesson or to be added on to a future lesson.
2.8 If for any reason you’re driving instructor needs to cancel a lesson your instructor will rebook the lesson as soon as possible at a time convenient to the customer and depending on the instructor’s diary availability. There will be no charge to the customer this will be down to the instructors losses.
2.9 Your driving instructor will always try and give driving test priority, and this will include short notice cancelation test. This may result in a customer’s lesson being cancelled, this priority will be in place for every customer as driving test can be very difficult to rearrange.
3.1 DVSA tests.U Pass are happy to make bookings for both your theory and your practical driving tests. U Pass will forward email confirmations over to you. We will not add any extra fees on for this service the fees charged are the fees that the DVSA charge for these tests.
3.2 It is up to the customer to check dates and time of their DVSA tests and to see if the DVSA have made any changes. U Pass cannot be responsible for any changes that the DVSA make to the customers tests.
3.3 If U Pass makes a DVSA test booking on the customers behalf we will forward all confirmation emails from the DVSA to the email address that the customers have provided us. The customer will be able to check details on the DVSA. GOV websites.
3.4 The customer must inform their driving instructor, of any changes made to their DVSA test.
3.5 If the customer is making any changes or booking a practical driving test they must make sure that their driving instructor is free and able to be available for this test that is being booked. We strongly advise that customers do not make any short cancellation test booking were the DVSA test fee cannot be refunded without checking with your driving instructor first. U Pass cannot be held responsible for any loss of these test fees
3.6 In the event that you’re driving instructor’s car not being available on the day of your driving test that has been booked and agreed with your driving instructor, for any reason due to car breakdown or instructor being off sick you’re driving instructor will refund your DVSA driving test fee or rebook the driving test for you.
3.7 In the Event that the practical driving test is cancelled by the DVSA for any reason it is normal for the DVSA to rebook your driving test. If any cost has accrued due to a result of this then you will need to claim this back from the DVSA. You’re driving instructor can advise you. Any lesson booked up to or on the day of your test are still subject to our 48-hour cancellation policy.
4.1 Any money that the customer has paid over to their driving instructor for lessons, driving courses or test fees etc is between the customer and their driving instructor.
These are the terms and conditions for pupils standard driving lessons with U Pass. (Do not include the T’s & C’s for our intensive and semi-intensive curses) for further details please contact U Pass
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Full Name: …………………………………………………………………
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